Abbotsleigh Swimming Club will provide a refund for entry fees in situations where:
- illness or injury prevents an athlete from competing, or
- a technical error has been proven to have occurred on the online meet entry system, resulting in a negative financial effect on the user.
A medical certificate is required to claim a refund for part “1” above. If a medical certificate is not or cannot be provided, Abbotsleigh Swimming Club reserves the right to reject the refund request.
Event Entry Fee Refund Procedure
To request a refund because of illness or injury, contact the Abbotsleigh Swimming Club (abbswimclub@gmail.com). You will need to provide the following to request a refund:
- a medical certificate
- the name of the meet entered
- the event numbers the swimmer withdrew from
- the swimmer’s name
The refund of entry fees will be performed via bank deposit using Electronic Funds Transfer (EFT), so we also require your bank account details,
- Account name
- BSB
- Account number
In the event of a technical error while performing an online meet entry transaction which results in fees being debited more than once, you can claim reimbursement/reversal of the duplicate transaction(s) from the Abbotsleigh Swimming Club or Swimming Australia.
The swimmer, or a representative from the swimmer’s club, can contact the Abbotsleigh Swimming Club or Swimming Australia directly (03) 9910 0700 or support@swimming.org.au to claim reimbursement. Proof of fees being debited more than once must be provided to claim reimbursement (e.g. copy of credit card or bank statement with all fields blacked out except the relevant transactions, etc.).